Patient Concerns & Grievances

We Want to Hear from You

Your feedback helps us improve care and better serve our community. If you have a concern, complaint, compliment, or grievance, we encourage you to contact us. 

You can use the form below to submit a comment or concern. If you would like to escalate your concern, please follow the instructions at the bottom of this page to file a complaint or grievance.

Compliance Line for Employees

If you are an employee of Shasta Community Health Center with a compliance issue, you may access the following website to make a report: Compliance Line

Submit a Comment

We would like to know how you feel about the services we provide so we can make sure we are meeting your needs. Your responses will help us improve our services. All responses are kept confidential. You can omit your information to remain anonymous.

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All responses will be kept confidential. Thank you for your comments!

Complaints & Grievances:

Shasta Community Health Center

Patients may contact the Center Manager of any department or location, or Administration, to voice concerns. For department and location phone numbers, please visit our Contact & Locations page. 

Administration: (530) 246-5710

If you have concerns regarding care you or a loved one has received, you may submit a formal grievance by clicking the button below.

Submit a Grievance
 

Medi-Cal Managed Care

Talk with Your Health Plan
If your problem is not resolved with your healthcare provider, please talk with a health plan representative. 

-If the Problem is Not Resolved-

File a Complaint with Your Plan
Call your health plan. File a complaint over the phone or in writing. Your plan responds with a decision within 30 days, or, within three days for urgent problems.

Partnership HealthPlan of California (PHC)
If you are a Partnership HealthPlan member, here is the contact information:
Partnership HealthPlan of California (PHC) Member Services
1-707-863-4120, or, toll-free at 1-800-863-4155 or, go online to the PHC website here.

-If the Problem is Not Resolved-

File a Complaint with the State
Call the HMO Help Center at 1-888-466-2219, or,
Call for a Medi-Cal State Hearing at 1-800-952-5253, or
Fill out an online complaint form here.