Your Health Insurance and Billing Questions Answered

We accept Medi-Cal, Medicare, CMSP, Path to Health, and Partnership Health Plan. We are not contracted with any private insurances; however, we will bill your insurance as a courtesy. If your coverage requires you to have an assigned primary care provider, please ensure you are assigned to SCHC. Please remember to bring your insurance ID card and any co-payments to every appointment.

Good Faith Estimates
Our patient-centered approach reaches every part of your health center experience, including your medical billing. Don’t have insurance? Gain a better understanding of no surprise billing when you read Your Rights and Protection Against Surprise Medical Bills, and for more information about your rights under federal law, visit

Billing Questions?
If you have billing questions, you can reach our Billing Department at (530) 246-5934.

Don’t Have Insurance?
Depending on your income, you may qualify for our Sliding Fee Discount Program. Ask about this program when you call for an appointment. These discounts are due to federal funding that SCHC gets to provide discounted services for uninsured and underinsured patients.

We also offer a FREE service to individuals and families who need help enrolling into Covered California, Medi-Cal, and Path to Health. Allow one of our Outreach & Enrollment Specialists to help you in picking the health plan that best fits your needs. If you have questions, or would like to set up an appointment, give us a call at (530) 229-5117. Se habla espanol.


Sliding Fee Discount Program: FAQs

What is SCHC’s Sliding Fee Discount Program? 
The Sliding Fee Scale is a discount program that SCHC offers through a federal grant for our patients who demonstrate financial need. The inability to pay shouldn’t be a barrier for receiving health care. Completing our Sliding Fee Application allows us to see if you qualify for any sliding fee discounts based on your household income and family size.

What are the benefits of the Sliding Fee Discount Program?
The program applies to most services and can lower the cost of medical payments, lab work, x-rays, and prescriptions.

I have health insurance; can I still apply for the sliding scale? 
Yes. If you qualify, the Sliding Fee Discount will be applied to any balance that insurance doesn’t cover for most services provided at SCHC.  All patients, whether insured or uninsured, are eligible.

Who pays for the services that are discounted?
The Sliding Fee Discount Program is made possible by federal grants through the Bureau of Primary Health Care.

I have insurance (example Medi-Cal, Medicare, Partnership, Private Insurance) so why should I fill out the Sliding Fee Application?
Sometimes your insurance may not cover the specific services we may provide to you. By having a completed application on file, we can greatly reduce your charges. This is also a requirement of our funders making sure we are focused on patients who can most benefit from our services.


Do You Need Health Insurance?

If you have questions or need help enrolling, give our Outreach & Enrollment Team a call at (530) 229-5117, or fill out the webform below. Hablamos Español.

What is Outreach & Enrollment?

Our Outreach & Enrollment Team attends events and community meetings to inform and educate about the services offered at SCHC. One of these FREE services is helping individuals and families with enrolling into Covered California, Medi-Cal, and other programs you may qualify. Allow one of our Outreach & Enrollment Specialists to help you in picking the health plan that best fits your needs. We look forward to meeting you.

Request a FREE Enrollment Appointment